Irish Air: Revolutionizing HVAC Services in Central Indiana


Irish Air, a leading HVAC company based in Central Indiana, has been providing top-notch air conditioning and heating services to residential and commercial customers for over two decades. This case study examines how Irish Air has established itself as a trusted name in the industry, focusing on its operations in Franklin, Greenwood, and Southport, IN.


Founded in 2001 by Patrick O’Brien, a seasoned HVAC technician with Irish roots, Irish Air started as a small, family-owned business in Franklin, IN. The company’s commitment to quality service and customer satisfaction quickly earned it a reputation as the go-to AC company in the area.


As Irish Air expanded its operations to neighboring cities like Greenwood and Southport, it faced several challenges:

  • Increased competition from established HVAC companies
  • Growing demand for energy-efficient solutions
  • Need for skilled technicians to handle complex installations
  • Balancing growth with maintaining personalized service


To address these challenges, Irish Air implemented the following strategies:

1. Specialized training: The company invested in ongoing education for its technicians, ensuring they were up-to-date with the latest HVAC technologies and installation techniques.

2. Energy-efficient offerings: Irish Air partnered with leading manufacturers to offer a wide range of energy-efficient AC and heating systems, catering to environmentally conscious customers.

3. Streamlined scheduling: The company implemented a state-of-the-art scheduling system to optimize technician dispatching and reduce response times.

4. Community engagement: Irish Air actively participated in local events and sponsored community initiatives to strengthen its presence in Greenwood and Southport.


The implementation of these strategies yielded impressive results for Irish Air:

  • 30% increase in customer base across Franklin, Greenwood, and Southport
  • 95% customer satisfaction rate for air conditioning installations
  • 40% reduction in response times for emergency HVAC services
  • 20% year-over-year revenue growth


Irish Air’s success story demonstrates the importance of adapting to market demands while maintaining a strong focus on customer satisfaction. By investing in its workforce, embracing energy-efficient solutions, and engaging with local communities, the company has solidified its position as a leading HVAC service provider in Central Indiana.

As Irish Air continues to grow, it remains committed to its core values of quality, reliability, and exceptional customer service. The company’s journey from a small AC company in Franklin to a prominent HVAC service provider in Greenwood and Southport serves as an inspiration for other businesses in the industry.